Frequently Asked Questions
Find answers to common questions about DLG accounts, billing, access and support.
How do I request a demo?
To request a demonstration of DLG products, please contact our Client Services team at cs@teamdlg.com.
How do I set up an account?
To set up a new account with DLG, please contact our Client Services team at cs@teamdlg.com.
What is the DLG Web Portal?
The DLG Web Portal provides clients with a central location to access and manage their DLG applications, including Conference Registration, Membership when applicable, AnswerWrite and Judge Pro. Clients can also access the DLG Knowledge Base, schedule training and find important DLG information.
When am I billed for Conference Registration?
Conference Registration is billed after the conference has been completed.
How do I pay my DLG invoice?
DLG invoices can be paid by check, ACH or credit card.
What happens if my invoice becomes past due?
Invoices that remain unpaid for more than 45 days may be subject to a $75 reactivation fee, and access to DLG systems may be deactivated until the account is brought current.
I’m having trouble accessing my DLG site. What should I do?
Contact our Client Services team at cs@teamdlg.com or call our main line at 863-420-9000. Our team will be happy to assist you.
How do I schedule training?
Training can be scheduled through the DLG Web Portal, by emailing cs@teamdlg.com, or by calling 863-420-9000.
How do I get help using a DLG application?
Clients can access helpful resources through the DLG Knowledge Base in the Web Portal. For additional assistance, contact Client Services at cs@teamdlg.com or call 863-420-9000.