Frequently Asked Questions

Please contact ClientServices@RegisterMyChapter.com or call us at 863.420.9000 and Press 2. 

If you are an existing client, please email WebPortal@RegisterMyChapter.com. If you are a new customer, a web portal login will be sent to you with instruction on how to use the web portal. wer to this item.

The Web Portal is for existing and new DLG customers. Many DLG customers have multiple online registration sites, online testing sites and affiliation. The Web Portal is designed to help our customers manage all of their registration sites, online testing sites and affiliation with one logon. In addition, the Web Portal allows you to communicate with DLG and get up-to-date information about product enhancements and as well as up and coming features that are being added to our systems. 

Once conference registration is closed, you will receive a bill.  If you add additional registrants, you will receive an additional bill

Please send payment to the Remit to Address located on your invoice.  Balances are due upon reciept

To pay by credit card or ACH, please log into your web portal and there is an option to pay your invoice online
https://webportal.registermychapter.com/

If your invoice is 45 days or older, a reactivation fee will be added each month that the invoice remains unpaid. If you believe that you have a reactivation fee on your invoice by mistake, please contact the billing department at 863.420.9000 and Press 4 or email the billing department at DLGBilling@registermychapter.com

1. Forgotten Username and/or Password - If you have forgotten your username and/or password for registration site, enter you email address on the registration logon screen to have it sent to you. You can also contact us at ClientServices@RegisterMyChapter.com or call 863.420.9000 and Press 1.
2. Unpaid Invoices - If you have an outstanding invoice for more than 45 days, the site(s) will be deactivated for non-payment. To pay your invoice and reactivate your site(s), contact the billing department at 863.420.9000 and Press 4.
3. Technical Difficulties - Contact us at ClientServices@RegisterMyChapter.com or call us at 863.420.9000 and Press 1.