Frequently Asked Questions

Please contact ClientServices@RegisterMyChapter.com or call us at 863.420.9000 

If you are an existing client, please email WebPortal@RegisterMyChapter.com. If you are a new customer, a web portal login will be sent to you with instruction on how to use the web portal. wer to this item.

The Web Portal is for existing and new DLG customers. Many DLG customers have multiple online registration sites, online testing sites and affiliation. The Web Portal is designed to help our customers manage all of their registration sites, online testing sites and affiliation with one logon. In addition, the Web Portal allows you to communicate with DLG and get up-to-date information about product enhancements and as well as up and coming features that are being added to our systems. 

Once conference registration is closed, you will receive a bill.  If you add additional registrants, you will receive an additional bill

Please send payment to the Remit to Address located on your invoice.  Balances are due upon reciept or you can pay with a credit card through your DLG Web Portal

To pay by credit card, please log into your web portal and there is an option to pay your invoice online through your web portal.

If your invoice is 45 days or older, a reactivation fee will be added each month that the invoice remains unpaid. If you believe that you have a reactivation fee on your invoice by mistake, please contact the billing department at 863.420.9000 and Press 4 or email the billing department at DLGBilling@registermychapter.com

1. Forgotten Username and/or Password -  You can contact us at ClientServices@RegisterMyChapter.com or call 863.420.9000.
2. Unpaid Invoices - If you have an outstanding invoice for more than 45 days, the site(s) will be deactivated for non-payment. To pay your invoice and reactivate your site(s), contact the billing department at 863.420.9000.
3. Technical Difficulties - Contact us at ClientServices@RegisterMyChapter.com or call us at 863.420.9000

Infrastructure Security:

Firewalls and Intrusion Detection/Prevention Systems (IDS/IPS): Protect against unauthorized access and cyberattacks; Encryption: Ensure data transmission (HTTPS) and storage are secure; Database Backup and Recovery: Regularly back up data to prevent loss in the event of hardware failure or cyber incidents; Monitoring and Management: Managed Services that monitor bandwidth usage, server performance, and uptime; Logging and Analytics: Track user activity, performance metrics, and system health; Technical Support: Dedicated team for troubleshooting and resolving issues promptly; Compliance and Reliability: The platform meets compliance requirements. Architecture to minimize downtime through redundant components and failover mechanisms. Disaster Recovery plan procedures to restore operations in the event of catastrophic failure; 

a. We work directly with a third-party cyber security company that provides penetration testing and auditing of all our online software applications

b. We work directly with a managed services team that monitors and manages our servers to ensure uptime, security, and timely updates.

c. We work directly with our state-of-the-art data center, which features diverse power entrances, multiple generators, redundant uninterruptible power systems, and modular automatic transfer switches with dual power feeds and two separate substations. The facility provides 24/7 onsite security, secure entrance and exit procedures with multi-factor authentication, and comprehensive access control. It also includes biometric authentication, customizable cabinet locking options, and video surveillance—both interior and exterior—retained for over 90 days. Additionally, the data center is compliant with ISO 27001, SOC 1 Type 2, SOC 2 Type 2, and PCI DSS standards.

d. Risk Assessment and Management:

     i. Conduct risk assessments to identify vulnerabilities and prioritize security measures based on potential impact.

     ii. Enforce least privilege principles to restrict access based on roles and responsibilities.

     iii. Utilize firewalls, intrusion detection and prevention systems (IDS/IPS) to secure network perimeters and monitor traffic for suspicious activities.

     iv. Data Encryption using protocols like HTTPS to prevent unauthorized access.

     v. Implement data loss prevention (DLP) measures 

     vi. Follow secure coding practices and conduct regular security assessments (e.g., code reviews, penetration testing) of the platform and its components.

    vii. Ensure third-party integrations and dependencies are secure and regularly updated.

Maintain Business Liability, Errors & Omissions (E&O), and Cybersecurity Insurance.